Privacy Policy & Working Agreement

Last updated: 13 August 2025

This Privacy Policy includes my Working Agreement, which outlines the terms of our work together, how your data is used, and your rights.

1. Who I Am

I’m Amber Fieldgate, trading as ADHD with Amber, providing online counselling and ADHD support services.

2. Confidentiality

All information shared in sessions is confidential, except when:

  • Risk of harm — If I believe you or someone else is at serious risk, I may need to break confidentiality (I will tell you first where possible).

  • Legal requirements — If I’m required by law to share information (e.g., court order, safeguarding).

  • Supervision — I discuss cases anonymously in professional supervision to ensure best practice.

3. Data Protection

I comply with UK GDPR and the Data Protection Act 2018.

  • Session notes are stored securely — paper notes locked away, electronic notes password-protected.

  • You can request a copy of your data or ask for deletion.

  • No digital communication is 100% secure, so sensitive matters are best discussed in session.

4. Sessions

  • Length — 50 minutes

  • Frequency — Usually weekly, but we can agree otherwise

  • Consistent attendance supports progress.

5. Fees & Payment

  • Per session: £65

  • Block bookings: £260 (4 sessions), £390 (6 sessions)

  • Payment is due at least 1 week in advance by bank transfer:

    • Account Name: Amber Fieldgate

    • Sort Code: 04-00-03

    • Account Number: 24519763

6. Cancellation Policy

Sessions are reserved specifically for you. If you need to cancel or reschedule, please provide at least 48 hours’ notice.

  • Sessions cancelled with less than 48 hours’ notice, or missed without notice, will be charged at 100% of the session fee.

To support consistency in the therapeutic work, sessions are normally held weekly. Fortnightly sessions can be arranged where this has been discussed and agreed in advance.

Clients may take up to two consecutive weeks off without charge. If more than two consecutive sessions are missed, the third week will need to be paid for in order to continue holding your regular session time.

This policy helps ensure continuity of the work and allows me to manage my availability fairly across all clients. Genuine emergencies or exceptional circumstances will be considered on a case-by-case basis.

7. Ending Therapy

  • You can end at any time.

  • I may recommend ending if therapy is no longer beneficial, and will help with referrals.

  • I encourage a planned ending to reflect on progress.

8. Ethical Practice

I work in line with the BACP Ethical Framework. You have the right to:

  • End therapy anytime

  • Access your records

  • Make a complaint about the service

9. Communication

  • Email is best between sessions, but responses may not be immediate.

  • I don’t provide crisis services (see section 11).

10. Cookies & Website Use

My website uses essential cookies and, with your consent, analytics cookies. See Cookie Policy for details.

11. Crisis Support

If you are in crisis:

  • Samaritans – Call 116 123, jo@samaritans.org (24/7)

  • Crisis Edinburgh – Call 0808 801 0414, text 0797 442 9075 (24/7)

  • NHS 24 – Call 111 (24/7)
    In an emergency, call 999 or go to A&E.

12. Jurisdiction

Any disputes are under the jurisdiction of UK courts, even if you live elsewhere.

13. Agreement & Consent

By becoming a client, you confirm that you:

  • Understand and accept this policy

  • Consent to secure record-keeping

  • Will follow safety guidance